MAKING A COMPLAINT

The Emerald Warriors RFC welcomes comments, suggestions and complaints about its performance, management, events, conduct of its members, and general responsibilities. This feedback may come from members of the club, members of other rugby clubs, match officials, families and friends, our sponsors, and members of the general public. The Emerald Warriors welcomes all feedback and regards complaints as opportunities for the review of the general management of the club and its practices and procedures which may result in the identification for areas of improvement and development.

Please download the complaints procedure below for our full policy and procedure for making a complaint